01
Overview
A broad technical foundation covering hardware, operating systems, networks, data and support practice. Prepares learners for IT support and infrastructure roles or further specialism.
02
Aims of the Course
- Understand hardware, operating systems and networks
- Diagnose and resolve common technical faults
- Work safely with data, accounts and permissions
- Document systems and support work professionally
03
Course Structure
01
Hardware and Systems
- Components and assembling a system
- Operating systems and file systems
- Virtualisation basics
- Power, cooling and maintenance
02
Networks
- IP addressing and subnetting
- Routers, switches and wireless
- DNS, DHCP and common protocols
- Diagnosing connectivity faults
03
Data and Databases
- Relational data concepts
- SQL queries and joins
- Backup and recovery
- Data protection in operations
04
Support Practice
- Ticket triage and prioritisation
- Remote support tooling
- User communication and empathy
- Root cause analysis
05
Security Essentials
- Accounts, passwords and MFA
- Malware and phishing response
- Patch and update discipline
- Least privilege and access review
06
Professional Delivery
- Documentation and knowledge base
- Change control basics
- Asset management
- Capstone support project
04
Learning Outcomes
- 01Install and configure an operating system
- 02Diagnose a network connectivity fault systematically
- 03Write SQL queries against a relational database
- 04Resolve support tickets with documentation
- 05Apply baseline security controls to a small network
05
Assessment
- Practical fault diagnosis assessment
- Networking and SQL examination
- Capstone support project
06
Entry Requirements
- Open access
- Access to a computer for lab work
07
Progression and Careers
- IT support technician
- Network administrator
- Service desk analyst