01
Overview
A complete grounding in how organisations actually run: operations, people, finance and information. Graduates can hold administrative responsibility with confidence and move into team leadership.
02
Aims of the Course
- Understand the core functions of a modern organisation
- Administer operations, records and information reliably
- Manage people and processes with fairness
- Use financial and performance data to make decisions
03
Course Structure
01
Business Structures and Functions
- Types of organisation and ownership
- Departments, roles and accountability
- Governance and compliance basics
- Business environment and stakeholders
02
Operations and Process
- Process mapping and improvement
- Quality standards and control
- Suppliers, procurement and stock
- Health, safety and risk registers
03
People and Teams
- Recruitment and onboarding basics
- Performance conversations
- Motivation and team dynamics
- Employment law essentials
04
Finance for Managers
- Budgets and cost control
- Reading profit and loss and balance sheets
- Cash flow and forecasting
- Financial decision making
05
Information and Systems
- Records management and data protection
- Office and project systems
- Reporting and dashboards
- Digital workflow design
06
Leadership in Practice
- Delegation and prioritisation
- Managing change and resistance
- Conflict resolution
- Personal management plan
04
Learning Outcomes
- 01Map and improve a core business process
- 02Draft a departmental budget and monitor variance
- 03Run a fair performance conversation
- 04Maintain compliant records and reporting
- 05Lead a small team through a change
05
Assessment
- Operations improvement project
- Budget and finance workbook
- Management portfolio and presentation
06
Entry Requirements
- Open access
- Confident numeracy and written English
07
Progression and Careers
- Office or operations manager
- Team leader
- Business administrator